When customers would rather search their questions and get an immediate solution than pick up the phone, the best way to do so is through a knowledge base.
BMCA created the knowledge base to provide our customers with convenient access to important information on demand. Leveraging the knowledge base can help you and your team find your answers easily, access resources 24/7, and get new additions to your team up to speed on BMCA in far less time.
Accessing the Knowledge Base:
If you are a BMCA user, you can access our Knowledge Base in the following ways:
- Direct Access: In your BMCA account, click the “Help” icon located in the bottom right corner. This will direct you to the Knowledge Base & Help Center.
- Through Our Website: Navigate to “Knowledge Base & Help Center” in the main site menu for quick access.
Spoiler alert- you're here right now :)
Utilizing the Knowledge Base:
- Search and Discover: Utilize the search bar to find specific articles or browse through various categories for a more exploratory approach.
- 24/7 Availability: Our Knowledge Base is available around the clock, ensuring you have access to information whenever you need it.
Additional Support:
- Ticket Submission: If you can’t find what you’re looking for, submit a support ticket for personalized assistance.
- Direct Contact: Reach out to our support team via email or phone for more specific inquiries.
- Account Manager: For any subscription-related questions, your dedicated Customer Success Manager is ready to assist.
Our Knowledge Base is an evolving platform, continuously updated to reflect the latest features and solutions offered by BMCA. Whether you’re troubleshooting an issue, learning about new functionalities, or training new team members, the BMCA Knowledge Base is your go-to resource for all things related to our accounting solutions.